Case Study of Customizing Dog Harness Set for German Customers

June 25, 2025

As a pet store owner/buyer, have you ever been troubled by these problems? The samples are amazing but the quality of the bulk goods is uneven? The delivery time is delayed again and again, affecting the peak sales season? Poor communication, problems are not solved in time? Suppliers are slow to respond and miss the market hotspots?

As a pet product manufacturer with many years of operation, OKEYPETS is well aware of the concerns of customers. Over the years, we have been continuously optimizing and improving, and are committed to creating a clear, efficient, and worry-free order transaction process, so that customers can be confident in every cooperation.

Below is the entire process of our order transaction with customers:

On January 9, 2025, the OKEYPETS website received an inquiry from Germany. Customer Simone showed great interest in the dog chest and harness set sample. It is worth noting that Simone gave priority to requesting samples without discussing the price-this is undoubtedly the most direct test of the manufacturer's comprehensive strength!

Quick and professional response:

· Action at the first time: Our salesperson Bella responded immediately and clearly introduced the professional background of OKEYPETS to Simone through email, and accurately attached the detailed information of the dog chest and harness set, the customized pattern catalog, and the minimum order quantity and other key information. At the same time, she thoughtfully provided WhatsApp contact information to pave the way for efficient communication.

· Seamless connection on the same day: Simone contacted us via WhatsApp on the same day. The customer expressed his concerns about the quality of the product frankly-this is exactly the opportunity for us to show our strength!

· Dispel doubts with facts: In order to accurately resolve the customer's quality concerns, we acted quickly, shared high-definition physical pictures and on-site photos of the products from multiple angles on WhatsApp, and took the initiative to provide physical samples. What is gratifying is that after Simone witnessed the true quality of the product with his own eyes, he immediately decided to skip the sample link and directly promote cooperation! This is undoubtedly a high recognition of the authenticity of our product display.

· Transparent information and reasonable quotation: Based on the high trust of customers, we immediately provided detailed product specification information and clear and transparent quotation sheets. Our competitive price plan won Simone's high satisfaction.

Deepen cooperation, worry-free customization:

· Efficient design confirmation: After the customer provides customized Logo and pattern requirements, our design team responds quickly and produces exquisite Mock Up design drafts for Simone to confirm.

Flexible response to customer needs: Knowing that the customer is in a hurry, we flexibly adjust the process and reach a consensus with Simone: After confirming the pre-production sample online, we will directly enter the mass production stage to save time to the maximum extent.

· Cornerstone of cooperation: After the Mock Up, quantity and price are all confirmed, Simone readily paid a 50% deposit.

· Seamless production: After receiving the deposit, we immediately notified the factory to start the pre-production sample production, and simultaneously accurately scheduled the mass production schedule to ensure efficient fulfillment.

Visual service to create an ultimate trust experience:

· Exclusive service group: In order to provide more efficient and focused services, we have specially established a WhatsApp communication group, and the OKEYPETS core team will connect with Simone throughout the process to ensure smooth information and timely response.

· Transparency of pre-production samples: Strictly based on the confirmed Mock Up, we printed fabric samples and presented them to Simone for confirmation from all angles through high-definition photos and real-time videos. At the same time, detailed Mock Ups were also made for details such as PVC labels for customer review.

· Final decision, production with confidence: After Simone confirmed all pre-production details such as fabric samples and labels, we officially opened the mold and started mass production.

The mass production cycle is about 30 days. During production, we maintain close communication with the factory to monitor progress and quality standards. After the mass production is completed, we immediately start a rigorous pre-shipment quality inspection process:

· Full-range visual presentation: Take multi-angle, high-definition product pictures (to ensure that the key parts of the seams, hardware, and printing can be clearly seen), complete packaging pictures, and clear packing pictures (packing method, outer box mark information).

· Final confirmation by the customer: The above picture materials will be sorted and sent to the customer as soon as possible for final confirmation before shipment to ensure that the actual product fully meets its expectations and requirements.

· Balance payment and shipment start: After receiving the final confirmation from the customer, we will immediately notify the customer to pay the remaining 50% balance. Once the balance is confirmed, we will efficiently coordinate logistics and arrange shipment.

· Full logistics tracking and transparency: On the day of shipment, we will provide customers with a complete express number, and actively update the key node status of cargo transportation (such as departure, arrival, customs clearance progress, and estimated delivery time) through Wathsapp, so that customers can grasp the logistics dynamics throughout the process.

· Receipt care and after-sales guarantee: After the customer signs for the bulk, our team will take the initiative to contact and ask about the customer's satisfaction with product quality, packaging and overall service. We clearly communicate: For any feedback or questions from customers, our team will remain highly responsive and provide fast and professional solutions to ensure that customers have no worries.

Starting from an inquiry from Germany, OKEYPETS relies on:

√ Lightning response speed

√ Professional attitude that speaks with facts

√ Transparent and efficient information communication

√ Flexible and considerate process arrangement

√ Visual and reassuring service throughout the process

√ Rigorous and responsible production control

√ Strong after-sales guarantee

Successfully won the deep trust of Simone and turned the inquiry into a satisfactory order. We are well aware that every cooperation is the establishment and deepening of trust. OKEYPETS is committed to becoming your most trusted pet supplies partner with professional, efficient and transparent services!